Customer Experience Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeMotivated Full time $30,100 - $33,265
Job Description

At JUCY Rentals, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

Key Responsibilities:

  • Deliver exceptional face-to-face customer service to customers from all over the world.
  • Work within a team to provide a seamless customer experience by delivering best practice service standards for vehicle rentals.
  • Dispatch and return rental cars and campervans, including providing demonstrations to customers on the operational features of our campervans and motorhomes.
  • Conduct pre-hire vehicle basic safety inspections and quality checks to ensure vehicles are presented to a high standard and in a roadworthy condition (training provided).
  • Drive sales - rentals, excess reduction, and ancillary sales.
  • Campervan linen laundry - pitch in with the team to process laundry on site.
  • Work within a team to ensure the branch is always clean and tidy.
  • Liaise effectively with external service providers.
  • Vehicle Detailing - interior and exterior car, campervan, and motorhome detailing (if required).

Requirements:

  • Experience in delivering exceptional face-to-face customer service.
  • A desire for a hands-on role in the Tourism or Rental Vehicle Industry.
  • Rental car and campervan experience preferred but not essential.
  • Proven sales experience desirable.
  • Ability to multitask in a fast-paced dynamic workplace and remain calm under pressure.
  • Impeccable attention to detail.
  • Proven conflict resolution skills and negotiation skills.
  • Great computer skills to operate our Rental Reservation System and Office Products.
  • Ability to establish and maintain supplier & service centre relationships.
  • Experience with minor domestic car/campervan repairs.
  • Vehicle detailing experience desirable.
  • A full driver's license.
  • Availability to work weekends and public holidays.

About JUCY:

  • Opportunity to take your career further in the Tourism industry.
  • Amazing company culture, working in a fun team environment with people from all over the world.
  • Great perks, such as free campervan/car hire in Australia and New Zealand, and discounts at some of Australasia's top Tourism and Hospitality attractions and destinations.
  • Our values at JUCY are Fun, Family, Pride, and Passion, and we live and breathe these values every day.

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