Recovery Claims Specialist

4 weeks ago

North Geelong, Victoria, Australia WorkSafe Victoria Full time

About the Role

The Recovery Claims Specialist will play a key role within our Claims Division in leading a relevant Recovery Support stream including provision of technical advice to Agents on entitlements and return to work.

This role will be critical to achieving recovery and return to work outcomes in collaboration with relevant teams at WorkSafe and with senior members of Agents. Primary focus will be on recovery and return to work on a relevant cohort of claims with a view of improving recovery, return to work and capacity outcomes.

Key Responsibilities:

  • Own and lead the implementation and ongoing delivery of one or more Recovery Support program(s) including responsibility for Agent and/or stakeholder engagement and feedback
  • Identifying opportunities for improved Agent performance and leading the implementation of continuous improvement initiatives
  • Develop and maintain effective partnership arrangements with Agents in order to contribute to improved Claims Entitlements and RTW outcomes and focus on Claims Entitlements and RTW performance of the scheme
  • Develop policy frameworks and recommend strategic directions for area of responsibility, considering wider agency implications when making decisions and/or recommendations
  • Manage and conduct file reviews / health checks / audits and provide formal technical reports and feedback
  • Utilising subject matter expertise and knowledge to provide authoritative expert advice to relevant RTWV Business Unit and Divisional Governance committees

About You

You will have significant stakeholder engagement and influencing skills with the ability to translate those engagements into the delivery of outcomes. One of your key strengths will be your ability to be flexible in supporting other team members and projects within the branch and division, dependent on business priorities.

You will also possess:

  • Proven leadership skills and the ability to engage with a broad range of stakeholders, both internal and external to the organisation at both executive and operational levels
  • Ability to synthesise complex data and utilise Subject Matter Expertise to influence and gain endorsement / engagement
  • Demonstrated ability to design, develop and execute multi-faceted programs / systems/procedures to a high standard within a dynamic environment
  • Align activities to organisational goals, with proven financial and commercial acumen and the ability to understand impacts of decisions on a broader organisational and scheme level
  • Demonstrated risk management capability, specifically the ability to identify and mitigate risks through collaboration and influencing skills
  • Background and/or knowledge of Occupational Rehabilitation servicing or agent experience in managing Occupational Rehabilitation Services

Working with Us

At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.

We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders.

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