Client Onboarding Coordinator

1 day ago


Eight Mile Plains, Queensland, Australia Petra Grum Full time

We are seeking a Client Onboarding Coordinator to join our dynamic team at Petra Grum in Greater Sydney. As a key member of our team, you will play a crucial role in ensuring a seamless transition for new clients, working collaboratively with them and our Support Coordinators to create a positive and supportive experience.

This part-time position (approximately 30 hours per week, spread across Monday to Friday) offers a fully remote work arrangement, allowing you to maintain a healthy work-life balance while contributing to the success of our organization.

The successful candidate will have at least two years of proven administrative experience, ideally in the NDIS or Community Services sector, with a demonstrated ability to work independently and collaboratively as part of a multidisciplinary team. You will be responsible for efficiently onboarding new clients, maintaining accurate client case files, administering daily onboarding tasks, and providing general support to the Regional Lead team.

Key Responsibilities:

  • Evaluate and refine our onboarding process to ensure smooth transitions
  • Develop and maintain strong relationships with clients and Support Coordinators
  • Maintain up-to-date knowledge of relevant policies and procedures
  • Identify opportunities for process improvements and implement changes
  • Collaborate with the Regional Lead team to achieve business objectives

The salary for this position is approximately $45,000-$55,000 per annum, based on qualifications and experience. This figure reflects the national average for similar roles in Greater Sydney.



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