Senior Service Coordinator

4 weeks ago

Eight Mile Plains, Queensland, Australia Multicap Full time

The Opportunity:

We are seeking a highly skilled and experienced Care Leader to join our team at Dereka-Jo Williams. This is a full-time position where you will oversee service coordination and delivery, providing guidance to Support Workers working throughout the Logan, Ipswich and Metro's Complex Community Access and Supported Independent Living services.

About the Role:

As a Care Leader, you will be responsible for fostering a recovery-oriented and strengths-based approach, collaborating with stakeholders and community resources. You will also ensure excellence in service delivery and effective staff management.

Key Responsibilities:

  • Building a high-performing and positive team culture that focuses on client-centric service delivery goals using evidence-based practices.
  • Inspiring your team, supporting and guiding the Support Workers in the delivery of recovery-oriented practice.
  • Establishing and maintaining positive relationships with clients, families, carers, and employers.
  • Managing the resourcing, recruitment, onboarding, and quality management to meet our clients' needs.
  • Supporting client satisfaction and ensuring clients are appropriately supported in their needs.

Requirements:

  • Minimum 2 years' experience in a similar frontline leadership role – preferably within mental health, child protection, or community services sector.
  • Significant experience in delivering high-quality mental health, disability, and/or community services.
  • Knowledge of Complex Care, Restrictive Practices, Positive Behaviour Support Plans.
  • Demonstrated experience at successfully managing and resolving escalating situations and a high level of adaptability.
  • Financial literacy – understanding balance statements, maintaining budgets, managing costs, and maximising staff utilisation through the use of effective rostering practices.
  • Current knowledge of NDIS funding and processes is highly advantageous.

What We Offer:

  • Valid open Driver's Licence.
  • Current Working with Children Check (Blue Card) or ability to hold one.
  • Current NDIS Worker Screening Clearance (Yellow Card) or ability to hold one.

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