Client Onboarding Specialist

2 weeks ago


Eight Mile Plains, Queensland, Australia Multicap Full time
About the Role

We are seeking a dedicated Client Onboarding Specialist to join our team at Multicap. As a key member of our support coordination team, you will play a critical role in ensuring a seamless onboarding experience for our clients.

Key Responsibilities
  • Efficiently onboard new clients and ensure service agreements are completed
  • Act as a primary point of contact, resolving issues and supporting clients and Support Coordinators throughout the transition process
  • Maintain accurate and up-to-date client case files
  • Administer daily onboarding tasks and ongoing client activities
  • Collaborate with the Regional Lead team and provide general support
  • Assist with administrative tasks related to the support coordination function
  • Contribute to the development of work methods and undertake simple projects
  • Proactively engage in team meetings and maintain a solutions-focused approach
About Us

At Multicap, we are dedicated to making a positive impact in the lives of individuals and communities. Our collective passion lies in enhancing the lives of those living with disabilities and mental health challenges.


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