Customer Service Liaison

3 weeks ago

Perth, Western Australia BGIS Full time

Job Summary:

BGIS is seeking a proactive and personable Customer Service Officer to join our team in Perth. Based at the reception desk, you will be the welcoming face of the company, providing top-tier service to guests and employees while supporting various administrative and workplace activities.

Key Responsibilities:

  • Greet guests with a friendly, professional demeanor and offer beverages.
  • Manage incoming calls, inquiries, and complaints with efficiency.
  • Oversee the collection and distribution of mail.
  • Ensure tidiness of the external facing areas.
  • Manage access card and induction process.
  • Ensure stock of stationery, consumables, milk, and coffee is maintained.
  • Assist with locker requests, and ad-hoc bookings, such as meeting room, desks, etc.
  • Conduct workplace inspections as required.
  • Collate team meeting minutes, monitor facilities inbox, and support workplace team with reporting and service provider communications.
  • Lodge and manage work requests as needed.

Systems and Administrative Responsibilities:

  • Raise and close work orders, approve purchase orders, and ensure efficient processing.
  • Maintain the internal Workplace SharePoint page (Workplace Hub) with up-to-date content.
  • Handle workplace communications for internal stakeholders.
  • Administer the internal workplace booking tool and ensure smooth operation of booking systems.
  • Regularly review and update reception processes for efficiency.

Required Skills:

  • Exceptional communication and customer service skills.
  • Strong organizational abilities with attention to detail.
  • Experience in managing multiple tasks and systems.
  • A proactive and team-oriented mindset.
  • Familiarity with Microsoft Office Suite (Excel, Outlook, SharePoint).

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