Business Partnership Development Manager

2 days ago

Sydney, New South Wales, Australia beBeePartnership Full time $150,000 - $160,000
Job Description

The Partner Success Manager role is a critical position that leverages deep business and industry knowledge to help partners accelerate business value and their return on investment with our platform. This role works in partnership with the Sales, Marketing, and Support teams to increase value, retention, partner satisfaction, and ultimately expand our footprint by maintaining strong relationships with partners.

This individual will provide support to the Sales, Marketing, and Support team(s) with a high attention to detail, researching, analyzing, and documenting findings. They may also coach, review, and/or delegate work to other team members.

The Partner Success Manager ensures that partners receive maximum value from their investments in our platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other stakeholders to ensure adoption and a successful renewal. They propose solutions to partner problems based on our platform and a deep understanding of the partner's business.

This role requires an understanding of typical business challenges faced by partners and common objectives to appropriately map our platform features and associated business benefits to address their needs. The Partner Success Manager acts as an escalation point to drive resolution in a timely, proactive manner and travels to partner locations and industry events.

Requirements
  • Ability to manage large projects and processes independently with limited supervision
  • Recognized subject matter expert of industry standards
  • Ability to situationally adapt and understand new technology/processes as per partner requirements
  • Strong knowledge of business processes cross-functionally
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • Strong knowledge of the IT Service Provider market and business
  • Technical acumen and business management skills
Benefits
  • Remote or hybrid work arrangement
  • Opportunity to work with a dynamic team and make a significant impact
  • Professional development and growth opportunities
  • Competitive compensation package
Others
  • Bachelor's degree required in a related field or equivalent business experience
  • 6+ years of relevant experience
  • Preferred: Master of Business Administration (MBA)
  • Preferred: 5+ years in the SaaS industry

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