Enterprise Customer Success Leader

4 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $135,000 - $155,000
Customer Success Manager Role Overview">

The Customer Success Manager is responsible for leading a team of customer success professionals in the ANZ ASEAN region. The team oversees the post-sales stages of onboarding, usage, and expansion with enterprise customers as they adopt Autodesk solutions.

This leadership role will oversee the adoption and development of best practices to ensure customers realize maximum value from their ongoing investment in Autodesk partnerships.

You will manage a high-performing team of 6 Customer Success Managers and 2 Customer Success Associates primarily in the AECO industry. As Autodesk evolves the customer success function, the industry mix, team size, and country mix may be subject to change.

Autodesk offers a flexible working environment with this role based in Australia. We prefer candidates in Sydney, Brisbane, or Melbourne but are open to considering candidates based in other locations in Australia.

Responsibilities:
  1. Hire, manage, mentor, coach, and develop a team of Customer Success Managers across ANZ ASEAN.
  2. Continually develop the team's skills in having outcome- and value-based engagements with customers, and constantly measure and document the team's impact.
  3. Drive and mentor the team to build, manage, and execute quality Customer Success Plans.
  4. Partner with leaders of sales, technical sales, technical support, technical advisory, and others to drive customer success motions and impact customer value, adoption, and growth.
  5. Build and refine reporting processes as part of continuous improvement efforts. Ensure CRM tools and Autodesk methodologies are leveraged to process and track value and adoption.
  6. Regularly report on team and individual contributor results to senior leadership.
  7. Encourage innovation by exchanging new ideas to improve operational efficiency within customer success and supporting organizations.
  8. Work and align closely with regional country leaders to ensure that within each country, CSMs have the local support needed to drive highly successful customer engagements.
Requirements:
  • People management, team lead, and/or coaching experience
  • 5+ years of customer success, sales, or account management experience
  • Customer empathy and a 'when customers win, then we win' mindset
  • Strong one-on-one, one-to-many coaching, and listening skills
  • Ability to lead change in a complex and ever-evolving business environment
  • Ability to prioritize, assign, and delegate tasks
  • Ability to influence without direct authority
  • Collaboration and coordination across various internal and external stakeholders
  • Cross-cultural leadership and understanding
  • Excellent executive and business-level communication skills. Fluent in business-level written and spoken English

We offer:

  • A flexible working environment with opportunities to work with a global team
  • Professional development opportunities to enhance your career
  • A competitive compensation package including annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package
  • A diverse and inclusive work environment where everyone can thrive
  • Opportunities to work with cutting-edge technologies and innovative solutions

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally.

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