Senior Enterprise Success Leader

At our organisation, we have an exciting opportunity for a Senior Enterprise Success Leader to join our Account Success team. The ideal candidate will be responsible for leading a team of Customer Success Managers (CSMs) and driving the strategy for Signature Success Plan renewals and growth across assigned portfolios.

The successful candidate will provide direct customer-facing presales support, formulate strategies to accelerate deal close, and actively engage in account strategy to drive value of Signature investment. They will also foster executive relationships with covered customers and internally to drive success, ensure the team delivers obligations and entitlements of the Signature offer, and own the direct relationship with Sales leaders aligned to their Operating Unit (OU).

This role requires strong leadership skills, ability to build high-performing teams, and experience in managing complex customer relationships. The candidate should have a proven track record in establishing clear vision and driving change within customer-facing organisations, as well as excellent communication and negotiation skills.

• Lead a team of CSMs, forecasting growth, excellence and High Performing Culture
• Execute strategies for Signature Success Plan renewals and growth across the assigned portfolio
• Engage in top Signature Success prospects by providing direct customer-facing presales support, and formulating strategies to accelerate deal close
• Actively engage in account strategy and be a part of executing the strategy for select accounts
• Foster executive relationships with covered customers and internally to drive value of Signature investment
• Ensure the team successfully delivers the obligations and entitlements of the Signature offer
• Proactively identify and remediate high-risk customers, and address & resolve complex customer blocking issues
• Own the direct relationship with Sales leaders aligned to your Operating Unit (OU) and build successful partnerships with broader stakeholders serving this OU to achieve common goals
• Work closely with peers and selling partners on capacity planning for Signature obligations
• Align customer allocations with Signature coverage, manage team-based allocations, and synchronise additional cloud resources as needed
• Deliver operating unit targets and key performance metrics through operational execution and discipline
• Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to stakeholders and Operating Unit (OU) leaders

• Strong track record in leadership roles with direct experience in customer success and team management
• Ideal candidate has Financial Services industry experience
• Proven success in establishing a clear vision and driving change within a customer-facing organisation
• Couple with a customer-centric mindset and strong critical thinking, exhibit the ability to use data and insights to identify trends and risks, and inform strategies, tactics and execution
• Demonstrate excellent communication skills to bridge between various teams and levels, and negotiation skills both with customers and internally
• Experience in building executive relationships and driving/influencing change with complex Enterprises
• Showcase a proven track record in building a high-performing team, including performance management, talent management, recruitment, retention, and development
• Experience with Enterprise-scale organisations and demonstrated leadership to make rapid decisions and problem-solving in this environment
• Track record of delivering against targets and KPIs
• Familiarity with Salesforce's product offerings, services, and the larger industry landscape

As an equal opportunity employer, we welcome applications from diverse candidates. Please note that only selected candidates will be contacted for further assessment.