Enterprise Customer Success Leader

6 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $170,000
Drive Customer Success

As a seasoned professional, you will oversee a portfolio of large enterprise accounts and drive customer satisfaction, application engagement, retention, and growth.

You will serve as the primary point of contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value from our products.

This is an exceptional opportunity to leverage your expertise in Software as a Service (SaaS) to deliver outstanding results and contribute to our mission.

Key Responsibilities:
  • Manage a set of large enterprise accounts to improve customer satisfaction and application engagement
  • Develop and implement strategic plans to drive customer retention and growth
  • Collaborate with cross-functional teams to provide solution guidance and support
  • Monitor and analyze key performance indicators (KPIs) to measure customer success

This role requires a strong track record of delivering results in a fast-paced environment and a passion for driving customer success. If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply.

Our ideal candidate has a proven ability to work independently, manage multiple priorities, and adapt to changing situations. They also possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.

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