Customer Success Engineer Leader

5 days ago

Sydney, New South Wales, Australia beBeeSuccess Full time $70,000 - $80,000
Job Summary

CyberArk is a leading cybersecurity vendor, and we're seeking an experienced Customer Success Engineer Leader to join our team.

About the Role
  • Enterprise Onboarding: The successful candidate will lead the onboarding process for large enterprise customers, partnering with professional services and sales teams to ensure smooth deployment and accelerated time-to-value.
  • Strategic Advisory: Conduct advanced CyberArk Blueprint sessions, aligning Identity Security best practices with customer business and security outcomes.
  • Consultative Guidance: Act as a trusted advisor, providing prescriptive recommendations tailored to customer risk, compliance, and security objectives.
  • Customer Engagement: Drive ongoing engagement through targeted programs, success reviews, technical workshops, and community involvement.
  • Cross-Functional Collaboration: Partner with internal teams to deliver a unified customer journey and act as the senior technical point of contact in complex accounts.
  • Content & Thought Leadership: Develop and deliver high-impact content (webinars, blogs, success sessions) for both technical and executive audiences.
  • Mentorship & Escalations: Mentor junior CSEs, lead best-practice sharing, and act as an escalation point for technical or adoption challenges.
Requirements
  • 8+ years of experience in customer success engineering, consulting, or post-sales technical account management in an enterprise software or SaaS security vendor.
  • Proven track record managing enterprise portfolios and delivering measurable business outcomes in large enterprise environments.
  • Strong background in SaaS Identity & Access Management (IAM), Privileged Access Management, Machine Identity Management or enterprise security software.

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