Enterprise Success Strategist

3 days ago

Sydney, New South Wales, Australia beBeeSuccess Full time $180,000 - $240,000
Job Title: Enterprise Success Strategist

About the Role:

We are seeking a seasoned leader to helm our Account Success team, focusing on high-value customers across Financial Services in Australia and New Zealand. As a Customer Success Manager (CSM) leader, you will oversee a high-performing team accountable for delivering exceptional customer outcomes.

The ideal candidate possesses outstanding people management skills, extensive experience in Customer Success strategies, trends, and outcomes at the enterprise level, as well as adeptness at engaging CxO-level stakeholders, synthesizing market intelligence & customer feedback, and developing actionable insights.

Key Responsibilities:

  • Lead a team of CSMs, fostering a culture of excellence and high performance.
  • Develop and execute strategies for signature success plan renewals and growth across assigned portfolios.
  • Engage directly with top prospects, providing presales support and formulating strategies to accelerate deal closure.
  • Actively participate in account strategy development and execution for select accounts.
  • Build and maintain executive relationships with covered customers and internal stakeholders to drive value from signature investments.
  • Ensure the team meets obligations and entitlements of the signature offer.
  • Proactively identify and mitigate high-risk customers, resolving complex blocking issues.
  • Nurture direct relationships with Sales leaders within your Operating Unit and foster partnerships with broader stakeholders serving this OU to achieve common goals.
  • Collaborate with peers and selling partners on capacity planning for signature obligations.
  • Align customer allocations with signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed.
  • Deliver operating unit targets and key performance metrics through operational execution and discipline.
  • Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to stakeholders and Operating Unit leaders.

About You:

To be successful in this role, you should have:

  • A strong track record in leadership roles, with direct experience in customer success and team management.
  • Financial Services industry experience is highly desirable.
  • Proven success in establishing a clear vision and driving change within a customer-facing organization.
  • Couple strong critical thinking with a customer-centric mindset, demonstrating the ability to use data and insights to identify trends and risks, and inform strategies, tactics, and execution.
  • Excellent communication skills to bridge between various teams and levels, along with negotiation skills for both internal and external interactions.
  • Experience in building executive relationships and driving/influencing change with complex Enterprises.
  • A proven track record in building high-performing teams, including performance management, talent management, recruitment, retention, and development.
  • Leadership experience within Enterprise-scale organizations, with the ability to make rapid decisions and problem-solve in fast-paced environments.
  • Track record of delivering against targets and KPIs.
  • Familiarity with Salesforce's product offerings, services, and the larger industry landscape.

What We Offer:

In return for your expertise and passion, we offer a competitive salary and benefits package that includes opportunities for career growth and professional development.

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