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Enterprise Customer Success Leader

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Sydney, New South Wales, Australia beBeeCustomer Full time $150,000 - $190,000
Job Summary

The Manager, Customer Success ANZ ASEAN Enterprise is responsible for leading a team of Customer Success Managers.

  • Oversee the current book of business including 16 enterprise customers in the ANZ ASEAN region.
  • Manage the post-sales stages of onboard, use, and extend with our enterprise customers as they adopt Autodesk solutions.
  • Build and execute Customer Success Plans through proactive engagement with customers through outcomes- and value-led interactions.
Key Responsibilities
  • Lead a high-performing team of 6 Customer Success Managers and 2 Customer Success Associates.
  • Collaborate with teams to ensure customer value and growth within your book of business.
  • Develop best practices to ensure our customers realize maximum value from their ongoing investment in Autodesk partnerships.
Requirements
  • Highly motivated, tenacious self-starters with a proven track record of building, motivating, and leading high-performing customer success teams.
  • Believe in the importance of Customer Success, value, and ROI-based strategies.
  • Excellent communication and leadership skills are essential.
Benefits

Autodesk offers a flexible working environment with this role based in Australia. We prefer candidates in Sydney, Brisbane, or Melbourne but are open to considering candidates from other locations in Australia to find the right talent.

The ideal candidate will have a passion for driving customer success and a strong ability to collaborate with cross-functional teams. They will be highly organized, results-driven, and have excellent interpersonal skills.