Desktop Support Specialist

1 week ago


Mackay, Queensland, Australia Axiom Technologies Full time
About Axiom Technologies

Axiom Technologies is a leading provider of Managed IT solutions to medium to large-scale enterprises globally. Our company is committed to delivering exceptional service and support to our clients.

Job Summary

We are seeking a skilled Desktop Support Specialist to join our team. The successful candidate will be responsible for providing onsite and on-call assistance to end-users within our desktop computing environment. This role requires a high level of technical expertise, excellent customer service skills, and the ability to work independently and as part of a team.

Key Responsibilities
  • Provide timely and accurate technical support to end-users, including troubleshooting and resolving issues with computer hardware and software.
  • Install, configure, and maintain desktop computers, printers, and other peripherals.
  • Develop and maintain knowledge of IT systems, including Microsoft Office applications, PC laptop hardware, and PC laptop peripherals.
  • Collaborate with other teams to ensure seamless delivery of IT services.
  • Stay up-to-date with the latest IT trends and technologies.
Requirements
  • At least two years of experience in a similar role.
  • Strong analytical and problem-solving skills.
  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic knowledge of Active Directory, Exchange, and SCCM.
Preferred Qualifications
  • CompTIA A+ Certification.
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area.
  • Microsoft Office Specialist (MOS) Certification.
What We Offer

Axiom Technologies offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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