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IT Support Specialist
2 months ago
Hastings Deering is seeking a skilled IT Support Analyst to join our team in Mackay. As a key member of our Technology Customer Services team, you will be responsible for providing high-quality IT desktop support to our internal customers.
Key Responsibilities- Monitor and prioritize the Service Desk ticketing system, responding quickly and effectively to requests received through the IT Service Desk and via escalations from management.
- Provide desktop support and resolve customer problems, offering remote troubleshooting support on desktop issues.
- Document all reported incidents using ITIL practices.
- Resolve issues for Level 2 Desktop Support and provide equipment and software support where it is part of the service desk remit.
To be successful in this role, you will have solid experience working in a customer-oriented IT Support Analyst Level 2 position, along with exceptional stakeholder engagement and communication skills. You should be solution-focused, a self-starter with the ability to work unsupervised, and have a high degree of initiative.
You will have sound knowledge of MS Windows 10, Office 365, VPN, O365 Admin Console, Intune, and Network Connectivity fundamentals. Tertiary qualifications in IT, along with experience in MS Dynamics AX and Warehouse Management Systems (SCALE), are highly regarded.
About the BenefitsHastings Deering offers a wide range of benefits, including:
- A rewarding career with diverse opportunities.
- A competitive remuneration package.
- Employee Assistance Program for employees and their families.
- Discounts on private health, vehicles, travel, and more.
- A culture of inspiration, innovation, collaboration, and execution.
- Ongoing training and support to further your career.
- Free on-site parking.
