IT Support Specialist
1 week ago
Hastings Deering Group is seeking a skilled IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing high-quality technical support to our internal customers.
Key Responsibilities- Monitor and prioritize the Service Desk ticketing system for tickets assigned to the queue.
- Respond quickly and effectively to requests received through the IT Service Desk and via escalations from management.
- Provide desktop support and resolve customer problems and provide remote troubleshooting support on desktop issues.
- Document all reported incidents through ITIL practices.
- Resolve issues for Level 2 Desktop Support and provide equipment and software support where it is part of the service desk remit.
- Solid experience working in a customer-oriented IT Support Analyst Level 2 role.
- Exceptional stakeholder engagement and communication skills.
- Solution-focused and a self-starter with the ability to work unsupervised.
- High degree of initiative.
- Sound knowledge of MS Windows 10, Office 365, VPN, O365 Admin Console, Intune, and Network Connectivity fundamentals.
- Tertiary qualifications in IT, along with exposure to MS Dynamics AX and Warehouse Management Systems (SCALE), are highly regarded.
Hastings Deering Group is a leading industrial and motors company with a presence in 17 countries and territories across the Asia Pacific region. We deliver sustainable value to our stakeholders through operational excellence, high-performance standards, and good corporate governance.
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