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IT Support Specialist

2 months ago


Mackay, Queensland, Australia Hastings Deering group Full time
About Your Role

Hastings Deering is seeking a skilled IT Support Analyst to provide high-quality desktop support to internal customers. As a key member of our diverse team, you will be responsible for resolving complex requests and ensuring exceptional customer service.

Key Responsibilities:

  1. Monitor and prioritize the Service Desk ticketing system, responding quickly and effectively to requests and escalations.
  2. Provide desktop support and resolve customer problems, offering remote troubleshooting assistance for desktop issues.
  3. Document all reported incidents using ITIL practices.
  4. Resolve Level 2 Desktop Support issues and provide equipment and software support within the service desk remit.

About You

To succeed in this role, you will have solid experience in a customer-oriented IT Support Analyst Level 2 position, along with exceptional stakeholder engagement and communication skills. You should be a solution-focused, self-starting individual with the ability to work unsupervised and possess a high degree of initiative.

About the Benefits

Hastings Deering offers a range of benefits, including a competitive remuneration package, employee assistance program, discounts on private health, vehicles, travel, and more. You will also have opportunities for ongoing training and support to further your career.