IT Support Specialist

4 days ago


Mackay, Queensland, Australia Sime Darby Group Full time
About the Role

We are seeking a highly skilled IT Support Analyst to join our team at Sime Darby Group. As an IT Support Analyst, you will be responsible for providing quality IT desktop support to our internal customers.

Key Responsibilities
  • Monitor and prioritize the Service Desk ticketing system for tickets assigned to the queue, while responding quickly and effectively to requests received through the IT Service Desk and via escalations from management.
  • Provide desktop support and resolve customer problems, and provide remote troubleshooting support on desktop issues.
  • Document all reported incidents through ITIL practices.
  • Resolve issues for Level 2 Desktop Support and provide equipment and software support where it is part of the service desk remit.
Requirements
  • Solid experience working in a customer-oriented IT Support Analyst Level 2 role.
  • Exceptional stakeholder engagement and communication skills.
  • Solution-focused, self-starter with the ability to work unsupervised, and a high degree of initiative.
  • Sound knowledge of MS Windows 10, Office 365, VPN, O365 Admin Console, Intune, and Network Connectivity fundamentals.
  • Tertiary qualifications in IT, along with exposure to MS Dynamics AX and Warehouse Management Systems (SCALE), are highly regarded.
About the Company

Sime Darby Group is a leading industrial and motors sector company with a presence in 17 countries and territories across the Asia Pacific region. We deliver sustainable value to our stakeholders through operational excellence, high performance standards, and good corporate governance.



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