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IT Support Specialist

2 months ago

Mackay, Queensland, Australia Hastings Deering (Australia) Ltd Full time
{"About the Role": "

Hastings Deering is seeking a skilled IT Support Analyst to join our team in Mackay.

The successful candidate will provide quality IT desktop support to our internal customers, resolving complex requests and ensuring a high standard of customer service.

Key responsibilities include monitoring and prioritizing the Service Desk ticketing system, providing desktop support and resolving customer problems, and documenting incidents through ITIL practices.

The ideal candidate will have solid experience in a customer-oriented IT Support Analyst role, with exceptional stakeholder engagement and communication skills.

They will also have sound knowledge of MS Windows 10, Office 365, VPN, O365 Admin Console, Intune, and Network Connectivity fundamentals.

A tertiary qualification in IT and experience with MS Dynamics AX and Warehouse Management Systems (SCALE) would be highly regarded.

", "What You Will Do": "
  • Monitor and prioritize the Service Desk ticketing system for tickets assigned to the queue.
  • Provide desktop support and resolve customer problems and provide remote troubleshooting support on desktop issues.
  • Document all reported incidents through ITIL practices.
  • Resolve issues for Level 2 Desktop Support and provide equipment and software support where it is part of the service desk remit.
", "About You": "

You will have solid experience working in a customer-oriented IT Support Analyst Level 2 role, along with exceptional stakeholder engagement and communication skills.

You are solution-focused, a self-starter with the ability to work unsupervised, along with a high degree of initiative.

You must have sound knowledge of MS Windows 10, Office 365, VPN, O365 Admin Console, Intune, and Network Connectivity fundamentals.

", "About the Benefits": "

Hastings Deering offers a wide range of benefits, including:

  • A rewarding career with diverse opportunities.
  • A competitive remuneration package.
  • Employee Assistance Program for employees and their families.
  • Discounts on private health, vehicles, travel, and more.
  • A culture of inspiration, innovation, collaboration, and execution.
  • Ongoing training and support to further your career.
  • Free on-site parking.
", "How to Apply": "

If you are looking for a new role with endless career opportunities within an organisation who truly cares about their employees, then look no further and apply now.

", "Contact Information": "

For any enquiry, about this role, please contact Celeste Middleton | Talent Acquisition Partner.

", "Company Information": "

Hastings Deering (Australia) Ltd is a leading provider of heavy machinery and equipment.

", "Inclusion and Diversity": "

Hastings Deering is committed to creating a diverse, inclusive, and powerful workforce where all our people feel like they belong.

", "Flexibility and Inclusion": "

Our Flexibility and Inclusion program, 'Together as One', is designed to create a workplace where all our people feel valued and supported.

", "Current Staff Members": "

Current staff members are required to advise their line managers before applying for this role.

", "Language": "

The language of this role is English.

", "Language Code": "

The language code for this role is en-US.

", "Language Code Value": "en-US"}