Member Engagement Officer

2 weeks ago

Eight Mile Plains, Queensland, Australia RACQ Full time
About the Role

We are seeking a highly motivated and customer-focused Member Engagement Officer to join our team at RACQ. As a key member of our Member Engagement team, you will be responsible for delivering exceptional customer service and support to our members.

Key Responsibilities
  • Engage with members in a professional and empathetic manner, focusing on their unique needs and preferences.
  • Communicate effectively with members to meet their expectations and resolve any issues or concerns.
  • Maintain up-to-date knowledge of RACQ's products and services to provide accurate and informed advice to members.
  • Contribute to a positive team culture and work collaboratively with colleagues to achieve team goals.
About You
  • You are passionate about sales and customer service, with a strong focus on delivering exceptional customer experiences.
  • You possess excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
  • You are a team player with a drive for excellence and a willingness to learn and develop your skills.
  • You hold a minimum of a Year 12 High School Certificate and are eager to take on new challenges and opportunities.
What We Offer
  • A competitive rate of pay at $31.54/hr + super + penalty rates.
  • A hybrid work-from-home option, with the opportunity to work from home after the training period based on performance.
  • A range of flexible working and leave options, including paid volunteer leave, payroll giving, and volunteering for community events.
  • Access to a range of employee benefits, including financial benefits, discounts on health programs, and access to wellbeing initiatives.
Why Join RACQ?

RACQ is a leading provider of insurance and financial services in Queensland, with a strong commitment to delivering exceptional customer experiences and supporting the community. As a member of our team, you will have the opportunity to work with a dynamic and supportive team, and contribute to the delivery of our mission to make a positive impact on the lives of our members and the community.

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