Member Engagement Officer

3 weeks ago

Eight Mile Plains, Queensland, Australia RACQ Full time
About the Role

We are seeking a highly motivated and customer-focused Member Engagement Officer to join our team at RACQ. As a key member of our Member Engagement team, you will be responsible for delivering exceptional customer service and support to our members.

Key Responsibilities
  • Engage with members in a professional and empathetic manner, focusing on their unique needs and preferences.
  • Communicate effectively with members to meet their expectations and resolve any issues or concerns.
  • Maintain up-to-date knowledge of RACQ's products and services to provide accurate and informed advice to members.
  • Contribute to a positive team culture and work collaboratively with colleagues to achieve team goals.
About You
  • You are passionate about delivering exceptional customer service and have a strong desire to make a positive impact on our members' lives.
  • You possess excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
  • You are a team player with a flexible and adaptable approach to work, able to work effectively in a fast-paced environment.
  • You have a strong work ethic and are committed to achieving high standards of performance and quality.
What We Offer
  • A competitive salary and benefits package, including financial benefits and discounts on RACQ products and services.
  • A range of flexible working options, including hybrid work arrangements and paid volunteer leave.
  • Ongoing training and development opportunities to help you grow and succeed in your role.
  • A dynamic and supportive team environment, with opportunities to make a real difference in the lives of our members.

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