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Desktop Infrastructure Specialist
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Csr is a leading Australian manufacturing business that is at the forefront of developing innovative, sustainable and high performing building products and systems. We put people first, committed to creating a safe, respectful, supportive and inclusive working environment that enables everyone to feel valued, grow and truly thrive.
About The RoleThis business-critical position will be responsible for providing effective and efficient support to users within the business as well as IT asset management, desktop, network and infrastructure maintenance.
Key Responsibilities- Manage IT asset lifecycle including forecasting asset requirements, purchasing aligned to business needs and on-time deployment of equipment to end users.
- Escalation point for Help Desk Support for diagnosis and technical solutions including troubleshooting for desktops/laptops, telephony, mobile devices, printers, networks and a range of desktop software.
- Maintain IT infrastructure at sites to ensure stability of network connectivity, management of remote servers, including safety of communication cabinets, systems, server rooms and cabling.
- Lead and deliver project activities including hardware rollouts, data migrations, software deployments, site migrations and business acquisition/divestment activities.
- Taking ownership of incidents through to resolution. Implement solutions within SLA that are technically sound, secure and in line with guiding principles.
- Proactively seek out methods to improve service, increase productivity & security, and reduce costs.
