Customer Service Collection Specialist

2 weeks ago


Brisbane, Queensland, Australia beBeeAccountRepresentative Full time $59,000 - $79,000

Job Overview

We are currently looking for an experienced Account Representative to fill a key position within our collection's department. As a member of this team, you will be responsible for making outbound calls to customers on behalf of our clients' overdue accounts.

Your Key Responsibilities

  • Locate customers and investigate their outstanding debts
  • Negotiate repayment plans and solutions to suit the customer's circumstances
  • Maintain accurate records of all customer interactions

Requirements and Qualifications

  • Previous experience in a call centre, hospitality, tourism, retail, sales or similar industries is highly valued
  • Excellent communication skills (both written and verbal) are essential
  • Persistence and resilience to handle challenging conversations are also required

Benefits

  • A flexible work arrangement may be considered after 3 months
  • Ongoing training and coaching leading to growth opportunities will be provided
  • The option to gain a Certificate III in Financial Services is available
  • An employee benefits platform offering various perks and discounts is accessible

About You

  • You must be an Australian citizen or permanent resident
  • You must be available to work full-time (38 hours), Monday to Friday between 7:30am and 5:30pm


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