
Collections Specialist
4 days ago
About the Role:
- We are seeking a skilled Collections Specialist to join our team.
- The ideal candidate will have experience in collections and possess excellent communication and negotiation skills.
Key Responsibilities:
- Collect outstanding debts from customers through inbound and outbound calls.
- Negotiate payment plans with customers to ensure timely payments.
- Collaborate with the team to meet collection targets and deadlines.
- Demonstrate exceptional customer service skills, including active listening and conflict resolution.
- Maintain accurate records and reports on collections activities.
Requirements:
- Previous experience in collections or a related field is essential.
- Strong communication and negotiation skills are necessary for success in this role.
- The ability to work under pressure and meet deadlines is critical.
- Excellent customer service skills are required to build strong relationships with customers.
- A thorough understanding of industry regulations, including Privacy, UCCC, and Legislative requirements, is necessary.
Benefits:
- Career advancement opportunities are available for talented individuals.
- A supportive team environment fosters collaboration and growth.
- The opportunity to work in a dynamic and fast-paced industry is exciting.
- Ongoing training and development opportunities help employees stay up-to-date with industry developments.
- A competitive salary and benefits package is offered to valued employees.
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