Senior Marketing and Customer Experience Officer

3 days ago


Adelaide, South Australia Government of South Australia Full time
About the Role

The Government of South Australia is seeking a highly skilled Senior Marketing and Customer Experience Officer to join our team. As a key member of our marketing and communications team, you will be responsible for developing and implementing high-level marketing and communications strategies to promote the Department's programs and initiatives.

Key Responsibilities
  • Develop and implement comprehensive marketing and communications plans to achieve the Department's objectives
  • Manage day-to-day operational activities across all communications channels, including social media, email, and website
  • Project manage key activities, including events and sponsorships, to support the Department's communication objectives
  • Provide leadership, advice, and support on communications strategies, including audience engagement, customer touchpoints, distribution, and measurement
  • Coordinate communications outputs across multiple channels and platforms, including the coordination of Customer Experience (CX) activities
Requirements
  • Broad and expert knowledge of marketing and communications theory and methodology across all media
  • Experience in the development and delivery of effective strategic communications plans, content, and materials
  • Ability to communicate clearly, concisely, and effectively both verbally and in writing with people at all levels
  • Ability to successfully build and maintain relationships with external suppliers and stakeholders
  • Experience in utilising a variety of channels for the delivery and promotion of marketing and communications materials
What We Offer
  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and forward-thinking government agency
  • Professional development and training opportunities


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