Customer Relationship Officer
7 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relationship Officer. As a key member of our branch team, you will be responsible for providing exceptional customer service and building strong relationships with our customers.
Key Responsibilities- Meet customers' end-to-end banking needs across transaction activities, exploring needs and circumstances, and providing consumer lending and other financial solutions relevant to their lifestyle.
- Demonstrate a high level of ownership by building strong relationships with new and existing customers and the wider community.
- Actively engage customers to explore the best products and services to suit their needs.
- Be comfortable working in a changing environment as we adapt to digitization and educate and support our customers with their digital literacy and online banking needs.
We are looking for someone who is keen to learn and progress in their career. A successful Customer Relationship Officer will bring:
- Demonstrated ability to achieve sales results through solutions that truly meet the customer's needs.
- Ability to effectively communicate with new and existing customers face-to-face and over the phone.
- The ability to quickly learn new systems and processes.
- A high level of Banking Product knowledge, including Transactions Accounts, Insurance, Term Deposits, and Credit Cards.
- Experience in consumer lending and the banking and finance industry - a plus but certainly not essential.
At Bendigo Bank, we believe in creating a diverse and inclusive workplace where everyone feels valued and supported. We offer a range of benefits, including on-the-job training and external development opportunities, to help you grow and succeed in your career. If you're passionate about delivering exceptional customer service and building strong relationships, we'd love to hear from you.
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