Customer Experience Manager

2 months ago

Adelaide, South Australia Davies Stewart Consulting Pty Ltd Full time
About the Role

We are seeking a highly skilled Customer Experience Manager to join our team at Davies Stewart Consulting Pty Ltd. As a key member of our organization, you will be responsible for championing our company values and enhancing the overall customer experience for both internal and external clients.

Key Responsibilities
  • Oversee day-to-day operations and ensure our team's performance aligns with our commitment to outstanding service.
  • Develop a culture of ownership through continual empowerment of the team.
  • Delivery Forecasting/Delivery Management.
  • Liaise and support BM sales teams.
  • Liaise and communicate with contracted local warehouses for receipt of inventory and supply of orders to meet our requirements and expectations.
  • Responsible for the operational functions of the state office.
  • Work with and support other departments when required.
  • Mentoring, coaching and development of all direct reports.
  • Monitor and evaluate the performance and efficiency of employees.
  • Minimise credit returns by improving accuracy and improving attention to detail.
Requirements
  • Administrative skills (proficient in MS Office suite)
  • Time and people management skills
  • Build & maintain working relationships.
  • Strong communication, verbal and written and interpersonal skills.
  • Strong customer focus
  • Ability to work in a team - a relationship builder.
  • Strong leadership skills with the ability to influence and lead change.
About Us

Davies Stewart Consulting Pty Ltd is a leading consulting firm that values outstanding service and customer experience. We are committed to delivering exceptional results and building long-term relationships with our clients.

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