Senior Marketing and Communications Officer
7 days ago
About Us:
The Department of State Development is a leading government agency responsible for driving economic growth and development in South Australia. Our mission is to create a prosperous and sustainable future for our state, and we're seeking a highly skilled and experienced professional to join our team as a Senior Marketing and Customer Experience Officer.
Job Summary:
We're looking for a talented marketing and communications professional to lead the development and implementation of high-level marketing and communications strategies and plans. As a key member of our team, you will be responsible for managing day-to-day operational activities across all communications channels, project managing key activities, and providing leadership, advice, and support on communications strategies.
Key Responsibilities:
- Develop and implement comprehensive marketing and communications strategies and plans to support the Department's communication objectives.
- Manage day-to-day operational activities across all communications channels, including social media, email, and traditional media.
- Project manage key activities, including events, sponsorships, and customer experience initiatives.
- Provide leadership, advice, and support on communications strategies, including audience engagement, customer touchpoints, distribution, and measurement.
- Coordinate communications outputs across multiple channels and platforms, including the coordination of Customer Experience (CX) activities across the full breadth of a customer's journey and interactions with the department.
Key Competencies:
- Broad and expert knowledge of marketing and communications theory and methodology across all media, including alignment of public relations outcomes and marketing strategies.
- Experience in the development and delivery of effective strategic communications plans, content, and materials to change behavior and/or support achievement of organizational objectives.
- Experience in planning, administering, evaluating, and reporting on complex communication projects in accordance with policy, processes, time, and budget constraints, and in collaboration with project stakeholders.
- Ability to communicate clearly, concisely, and effectively both verbally and in writing with people at all levels, including proven ability to consult, liaise, and influence, and negotiate and manage conflict with tact and diplomacy.
- Ability to successfully build and maintain relationships with external suppliers and stakeholders, forming effective relationships, networks, and alliances to ensure the successful delivery of a diverse range of communications projects across the department.
- Experience in utilizing a variety of channels for the delivery and promotion of marketing and communications materials.
Remuneration and Benefits:
Competitive salary ($108,109 min - $116,864 max pa) plus superannuation. A variety of leave arrangements, work-life balance with a flexible hybrid work arrangement, and access to great customized training and career development opportunities.
Qualifications and Experience:
- Essential: Nil
- Desirable: Tertiary qualifications in marketing, business, public relations/communications or similar
Special Conditions:
- The role will be offered full-time (1.0 FTE), initial 12-month term contract.
- Satisfactory Department of Human Services Criminal History Check or National Police Check (NPC) required prior to employment.
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