Senior Marketing and Customer Experience Strategist

7 days ago


Adelaide, South Australia Department Of State Development Full time
About the Role

The Department of State Development is seeking a highly skilled Senior Marketing and Customer Experience Officer to join our team. As a key member of our communications team, you will be responsible for developing and implementing high-level marketing and communications strategies to promote the department's programs and initiatives.

Key Responsibilities
  • Develop and implement comprehensive marketing and communications plans to achieve the department's objectives
  • Manage day-to-day operational activities across all communications channels, including social media, email, and print
  • Project manage key activities, including events and sponsorships, to support the department's communication objectives
  • Provide leadership, advice, and support on communications strategies, including audience engagement, customer touchpoints, distribution, and measurement
  • Coordinate communications outputs across multiple channels and platforms, including the coordination of Customer Experience (CX) activities
Requirements
  • Broad and expert knowledge of marketing and communications theory and methodology across all media
  • Experience in the development and delivery of effective strategic communications plans, content, and materials
  • Ability to communicate clearly, concisely, and effectively both verbally and in writing with people at all levels
  • Ability to successfully build and maintain relationships with external suppliers and stakeholders
  • Experience in utilising a variety of channels for the delivery and promotion of marketing and communications materials
What We Offer
  • Competitive salary ($108,109 min - $116,864 max pa) plus superannuation
  • A variety of leave arrangements
  • Work-life balance with a flexible hybrid work arrangement
  • Access to great customised training and career development opportunities


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