Customer Banking Specialist

4 hours ago


Perth, Western Australia CommBank Full time
{"title": "Customer Banking Specialist", "description": "

We are seeking enthusiastic customer service professionals to deliver a seamless banking experience to our customers.

As the public face of CommBank, our Retail Banking Services team delivers market-leading products, services, and technology to over 10 million personal and small business customers.

In this role, you will have in-depth conversations with customers about their overall banking needs, including Home Loans, Business Banking, and Financial Advice.

You will also support customers with enquiries, cash handling, transactional service, and process applications for credit products.

Key responsibilities include:

* Providing options for customers through education and demonstration of our in-branch technology and digital banking options

* Problem-solving and providing effective solutions while championing our processes and procedures

* Completing Financial Health Checks to assess customers' financial needs and identify any changes

We are looking for individuals with proven experience delivering exceptional customer service, excellent communication skills, and the ability to articulate financial terms in a clear way.

If you have a genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers, we encourage you to apply.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.

If you're already part of the Commonwealth Bank Group, please apply through Sidekick to submit a valid application.

We are committed to supporting our customers and employees with disabilities.

We are an equal opportunity employer and welcome applications from diverse candidates.

We are aware of some accessibility issues on our website and are working to improve our digital experience.

If you require additional support, please contact HR Direct.

", "requirements": ["Proven experience delivering exceptional customer service", "Excellent communication skills", "Ability to articulate financial terms in a clear way", "Problem-solving and effective solutions", "Financial Health Checks"]}

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