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Customer Banking Specialist Relief
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We are seeking a Customer Banking Specialist Relief to join our Morley team. In this role, you will provide relieving support to our branches, working across and supporting a cluster of branches. Travel will be required.
Key Responsibilities
- Provide exceptional customer service, delivering a seamless banking experience to customers.
- Have in-depth conversations with customers about their overall banking needs, including Home Loans, Business Banking, and Financial Advice.
- Support customers with enquiries, cash handling, transactional service, and maintenance on accounts.
- Complete Financial Health Checks to assess customers' financial needs and identify any changes.
- Provide options for customers through education and demonstration of our in-branch technology and digital banking options.
- Problem solve and provide effective solutions, championing our processes and procedures while driving a risk-adverse culture.
Requirements
- Proven experience delivering exceptional customer service, ideally in Financial Services, Retail, or Hospitality.
- Excellent communication skills and the ability to articulate financial terms in a clear way.
- The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
- Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
About CommBank
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.
What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us.
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