Guest Experience Specialist

2 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $50,000 - $65,000

Job Title: Guest Service Associate

Job Description:

  • Deliver a warm and welcoming reception to guests upon arrival, ensuring a seamless check-in experience while addressing any immediate inquiries or needs.
  • Manage guest reservations, updates, and special requests accurately and efficiently, utilizing property management systems for effective scheduling and availability.
  • Act as the primary point of contact for guests throughout their stay, providing prompt assistance, resolving issues, and offering personalized recommendations to enhance their experience.

Key Responsibilities Include:

  • Ensure exceptional customer satisfaction through attentive service and issue resolution.
  • Maintain a polished and professional appearance, reflecting the organization's values and standards.
  • Foster positive guest experiences and maintain high satisfaction levels through attentive service and issue resolution.

Qualifications:

  • Proven background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to communicate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently deliver an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.

Benefits:

  • 50% discounts on accommodation across all affiliated brands in Australia and New Zealand.
  • 20% team member's friend and family discount on accommodation across all affiliated brands in Australia and New Zealand.
  • Additional paid leave including Birthday and Study leave.
  • Educational Financial support may be available to those who undertake development relevant to the business requirements.

What We Offer:

  • A dynamic and supportive work environment that fosters growth and development.
  • Opportunities for career advancement and professional growth.
  • A competitive remuneration package that reflects your value to the organization.

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