Guest Experience Specialist
16 hours ago
At the heart of our business lies a passion for innovation, diversity, and sustainability. We strive to create lasting legacies within our community.
- Deliver outstanding service through multifaceted channels, including face-to-face interactions, phone calls, online chats, social media engagement, and email communication.
- Curate memorable experiences by empathetically understanding guest needs and preferences.
- Effectively disseminate timely information to guests and operators regarding store offerings, products, services, and on-site activations and events.
- Provide personalized guidance and answer inquiries related to asset services and surrounding areas.
- Manage challenging guest and stakeholder queries with tact and professionalism.
- Embody patience, empathy, and operate effectively within fast-paced environments.
- Prior experience in customer-oriented roles (0-2 years), preferably within dynamic environments like call centres or retail settings.
- Be personable, proactive, and willing to exceed expectations for guests and retailers.
- Exhibit excellent administrative, time management, and organisational skills, coupled with strong attention to detail.
- Demonstrate effective communication and interpersonal skills, maintaining confidentiality and discretion as needed.
- Evidence a willingness to learn and contribute innovative approaches.
Key Takeaways:
- Exceptional customer service and rapport-building skills
- Ability to multitask and prioritise tasks effectively
- Strong communication and problem-solving skills
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