Lead Front-Line Reception Team

6 days ago

Kensington Park, South Australia UniLodge Full time

Are you ready to elevate your career and lead a high-performing team in a dynamic and fast-paced environment?

About the Role

We are seeking an experienced Customer Service Manager to join our UniLodge team at UniLodge Kensington. As a key member of our front-line team, you will be responsible for leading and managing the efficient operations of reception, ensuring that residents receive exceptional service and support.

Key Responsibilities
  • Provide outstanding customer service to residents, addressing their enquiries and concerns in a timely and professional manner.
  • Build and manage a high-performing team, fostering a positive and inclusive work environment.
  • Ensure accurate accounting of resident-related accounts, including rental and sundries.
  • Liaise with third-party contractors to maintain building facilities, including maintenance, cleaning, and security services.
  • Complete check-in and check-out processes for residents at the beginning and end of their tenancy.
What We're Looking For

We are looking for an experienced professional who can demonstrate:

  • A strong background in customer service or a related field.
  • Excellent leadership and management skills, with the ability to motivate and develop a high-performing team.
  • Strong communication and problem-solving skills, with the ability to think creatively and independently.
  • The ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Confident computer skills, including proficiency in Microsoft Suite and other relevant systems.
What We Offer

We offer a range of benefits and opportunities for career growth and development, including:

  • A competitive salary of $60,000 - $80,000 per annum.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A fun and inclusive work environment, with a focus on employee wellbeing and engagement.
  • Access to Employee Assistance Programs and a range of leave options, including paid parental leave.

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