Front Office Team Member

4 weeks ago

Sydney Olympic Park, New South Wales, Australia Novotel Full time

Job Title: Front Office All Rounder

Company: Novotel

At Novotel, we strive to create exceptional guest experiences. Our Front Office All Rounders play a vital role in ensuring our guests feel welcome and valued. With a strong focus on customer service, they provide a seamless and efficient experience from check-in to check-out.

Key Responsibilities:

  • Provide quality service to guests, responding to requests promptly and courteously.
  • Maintain accurate guest accounts, ensuring all charges are accurate and posted in a timely manner.
  • Attend to incoming calls via the switchboard in a professional and polite manner.
  • Maintain strict security procedures, ensuring guest confidentiality and safety.

Requirements:

  • Confidence and ability to approach people to initiate conversations.
  • Flexibility to work varied shifts, including weekends and public holidays as per business demands.
  • Experience in retail or hotel.
  • Outstanding communication skills, both oral and written.
  • Must hold work rights in Australia.
  • Has a valid driver's license.

What We Offer:

  • Fast track career progression.
  • Accor discounts on F&B and accommodation worldwide.
  • Discounted meals and beverages.
  • Reward programs.
  • Generous 'refer a friend' incentives.

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