Front Office Team Member

1 month ago

Sydney Olympic Park, New South Wales, Australia Novotel Full time

At Novotel, we strive to create exceptional guest experiences. Our Front Office All Rounder plays a vital role in ensuring our guests feel welcome and valued.

As a key member of our Front Office team, you will be responsible for providing welcoming and efficient service to our guests during their registration and departure.

Key responsibilities include:

  • Providing quality service to our guests, responding to requests promptly and courteously.
  • Maintaining accurate guest accounts and ensuring all charges are accurate and posted in a timely manner.
  • Attending to incoming calls via the switchboard in a professional and polite manner.
  • Maintaining strict security procedures to ensure guest confidentiality and safety.

Requirements:

  • Confidence and ability to approach people to initiate conversations.
  • Flexibility to work varied shifts, including weekends and public holidays as per business demands.
  • Experience in retail or hotel operations.
  • Outstanding communication skills, both oral and written.
  • Must hold work rights in Australia and have a valid driver's license.

We offer:

  • Fast track career progression.
  • Accor discounts on food and beverage and accommodation worldwide.
  • Discounted meals and beverages.
  • Reward programs.
  • Generous 'refer a friend' incentives.

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