Front Office Team Member
5 days ago
At Novotel, we strive to create exceptional guest experiences. Our Front Office All Rounder plays a vital role in ensuring our guests feel welcome and valued.
As a key member of our Front Office team, you will be responsible for providing welcoming and efficient service to our guests during their registration and departure.
Key responsibilities include:
- Providing quality service to our guests, responding to requests promptly and courteously.
- Maintaining accurate guest accounts and ensuring all charges are accurate and posted in a timely manner.
- Attending to incoming calls via the switchboard in a professional and polite manner.
- Maintaining strict security procedures to ensure guest confidentiality and safety.
Requirements:
- Confidence and ability to approach people to initiate conversations.
- Flexibility to work varied shifts, including weekends and public holidays as per business demands.
- Experience in retail or hotel operations.
- Outstanding communication skills, both oral and written.
- Must hold work rights in Australia and have a valid driver's license.
We offer:
- Fast track career progression.
- Accor discounts on food and beverage and accommodation worldwide.
- Discounted meals and beverages.
- Reward programs.
- Generous 'refer a friend' incentives.
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