Front Office Duty Manager

1 month ago

Albert Park, South Australia AccorHotel Full time

About the Role

We are seeking an experienced and enthusiastic Duty Manager to join the Front Office team at AccorHotel. Reporting to the Front Office Manager, you will lead a shift of front office professionals, ensuring our guest experience is at the forefront at all times.

Key Responsibilities

  • Lead a shift of front office professionals, including our overnight team.
  • Assist in developing, implementing and maintaining procedures for the Front Office department.
  • Assist with the management of the team, including training and development.
  • Lead by example when attending to guest requests.
  • Responsibility for the health and safety of all patrons, guests and staff members.

About You

  • Personable, proactive with a desire to take initiative and responsibility for the team.
  • Previous experience in a similar role, preferably in a high-paced environment.
  • Excellent time management skills.
  • Strong communication and customer service skills.
  • Desire to grow your skills and progress your managerial experience.
  • Ability to work autonomously when leading the overnight team.
  • Previous experience with a PMS (Opera experience will be highly regarded).
  • Reliability & flexibility to work a rotating roster.
  • Strong desire to achieve high results, driven by success.
  • Current Responsible Service of Alcohol (RSA) certification and First Aid certification (or be willing to obtain).

Benefits and Perks

  • On-site car park available.
  • Access to confidential Employee Assistance Program.
  • Inclusive and diverse environment.
  • A friendly and supportive work environment.
  • Reward and recognition programs.
  • Mentoring and career development alongside experienced and dedicated professionals.
  • Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.

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