Senior Ward Officer

4 weeks ago

Brisbane, Queensland, Australia Brisbane City Council Full time
Job Title: Senior Ward Officer

Brisbane City Council is seeking a highly skilled and experienced Senior Ward Officer to join our team. As a key member of our Ward Office, you will play a vital role in delivering exceptional customer service and administrative support to our community.

Key Responsibilities:
  • Provide high-quality administrative and secretarial support to the Ward Office team
  • Manage the Ward Office workload and achieve Key Performance Indicators (KPIs) as set by the Councillor
  • Represent Brisbane City Council at local events and connect with residents who visit the Ward Office
  • Develop and implement effective solutions to complex customer queries and community challenges
  • Collaborate with the Ward Office team to achieve outstanding customer service and administrative outcomes
Requirements:
  • Proven experience in customer service and administration, with a strong focus on resolving complex customer queries
  • Excellent leadership and organizational skills, with the ability to manage competing demands and priorities
  • Strong computer skills and experience with content writing for digital channels
  • Ability to work autonomously and as part of a team to achieve outstanding results
  • Well-developed interpersonal and communication skills, with the ability to liaise effectively with a wide range of customers and Council officers
What We Offer:

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve. We offer a range of benefits, including a competitive salary, excellent leave entitlements, and opportunities for professional development and growth.

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.

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