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Senior Ward Officer

2 months ago


Brisbane, Queensland, Australia Brisbane City Council Full time
Job Title: Senior Ward Officer

The Brisbane City Council is seeking a highly skilled and experienced Senior Ward Officer to join our team. As a key member of our Ward Office, you will play a vital role in supporting the delivery of high-quality administration and customer service to our community.

Key Responsibilities:
  • Provide exceptional customer service to residents, community groups, and stakeholders, resolving complex queries and ensuring a high level of satisfaction.
  • Lead the Ward Office team in the delivery of effective administration and customer service, managing workload and achieving key performance markers.
  • Develop and maintain strong relationships with community groups, sports clubs, and local residents, promoting the Council's services and initiatives.
  • Research and interpret legislation, policy, and guidelines to support the Councillor in resolving community queries.
  • Prepare reports, correspondence, and information decks, handling sensitive information in accordance with Council policy.
  • Assist with digital content design and editing, and manage social media accounts to promote the Council's services and initiatives.
Requirements:
  • Demonstrated front-facing customer service experience with a strong focus on resolving complex customer queries.
  • Ability to maintain oversight across work in progress, including reviewing, understanding, and briefing stakeholders on complex projects.
  • Demonstrated experience in leading an office-based operation, providing high-quality administrative and secretarial support.
  • Demonstrated experience in researching and interpreting legislation, policy, and guidelines.
  • Well-developed interpersonal and communication skills to liaise effectively with a wide range of customers and Council officers.
What We Offer:

The Brisbane City Council is a multi-award-winning accessible and inclusive workplace where our people represent the diverse communities we serve. We offer a range of benefits, including professional development opportunities, flexible working arrangements, and a supportive work environment.

If you are a motivated and experienced professional looking for a challenging and rewarding role, please submit your application, including your tailored resume and covering letter, to [insert contact information].