Current jobs related to National Customer Experience Director - Melbourne, Victoria - beBeeCustomerCare
-
National Customer Service Director
1 week ago
Melbourne, Victoria, Australia beBeeCustomer Full time $100,000 - $120,000National Customer Service DirectorOversee a team of customer service professionals, establish and implement customer service strategies to ensure a consistent and superior customer experience.**Key Responsibilities:**Evaluate and refine national customer service approaches to meet and surpass customer satisfaction goals.Lead, mentor, and motivate a...
-
Customer Experience Director
1 week ago
Melbourne, Victoria, Australia beBeeCustomerExperience Full time $100,000 - $120,000Job Title: Customer Experience DirectorJob Overview:We are seeking a seasoned professional to oversee the customer experience at our hotel. As a Customer Experience Director, you will be responsible for managing front office functions and supervising staff to ensure seamless guest experiences.Key Responsibilities:Develop and implement strategies to enhance...
-
National Customer Service Manager
1 week ago
Melbourne, Victoria, Australia Pacific National Full time**National Customer Service Manager**- ** Join a secure industry providing essential services Australia wide**:- **Progressive and sizeable business on growth trajectory**:- ** Permanent opportunity based in Melbourne, Sydney or Brisbane****About us**Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We...
-
Director of Customer Experience
1 week ago
Melbourne, Victoria, Australia beBeeLeadership Full time $75,000 - $90,000Customer Service DirectorThe ideal candidate for this role will have exceptional leadership and customer service skills.This position is a great opportunity for someone who enjoys building and managing teams, as well as developing customer service strategies.You'll be responsible for ensuring that customers receive excellent service and meet our performance...
-
Customer Experience Director
1 week ago
Melbourne, Victoria, Australia beBeeExcellence Full time $100,000 - $120,000Customer Experience DirectorThe role of Customer Experience Director is pivotal in leading a team of dedicated professionals to deliver outstanding customer service and operational efficiency. This position requires a unique blend of people management, performance optimization, and workforce planning.Key Responsibilities:Leadership and Guidance: Manage and...
-
Director of Customer Experience
6 days ago
Melbourne, Victoria, Australia beBeeCustomerCentric Full time $120,000 - $170,000Job Title: Director of Customer ExperienceThis leadership role is pivotal in driving operational excellence within customer service and contact centre operations.The ideal candidate will have significant experience leading high-volume customer service and contact centre functions, with a proven track record in day-to-day operational management and leadership...
-
Customer Experience Director
1 week ago
Melbourne, Victoria, Australia beBeeCustomerExperience Full time $100,000 - $130,000The Customer Experience Director will drive the delivery of a customer-centric strategy, vision, and roadmap.Key ResponsibilitiesDevelop and implement customer experience initiatives across all customer typesContribute to service design and digital experience projects, ensuring accessibility and usabilityTranslate customer insights into actionable service...
-
National Account Director
6 days ago
Melbourne, Victoria, Australia beBeeAccount Full time $100,000 - $150,000National Account DirectorAbout the PositionDrive long-term success by effectively managing strategic customer relationships within the durable consumer goods channel. Leverage your skills to develop targeted business initiatives.Key Responsibilities:BUILD strong partnerships with key national accounts.Utilize industry insights to inform and drive strategic...
-
Customer Experience Director
1 week ago
Melbourne, Victoria, Australia beBeeLeadership Full time $80,000 - $120,000Are you a passionate leader looking to make a meaningful impact in the world of retail? As a Customer Experience Director, you'll have the opportunity to shape the way customers interact with our stores.About the role:You will lead a team of dedicated professionals who are passionate about delivering exceptional customer experiences. Your expertise in...
-
National Business Director
5 days ago
Melbourne, Victoria, Australia Bebeeleadership Full timeAbout the OpportunityWe are excited to offer a dynamic and challenging opportunity for a National Business Director to lead our sales strategy in Australia.This key leadership role offers a chance to shape our national business unit, develop a high-performing team, and foster strong relationships with local stakeholders.Key ResponsibilitiesPlan, organise,...
National Customer Experience Director
2 weeks ago
At Lineage, you have the opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world.
We are a global leader in temperature-controlled industrial REIT and logistics solutions provider with a network of facilities spanning multiple countries.
This newly created position is a key appointment, shaping how we deliver a seamless customer-centric experience across Australia.
About the RoleThis National Customer Care Manager will lead both strategic and operational customer care initiatives, working closely with senior operations and sales leaders.
The purpose of the role is to establish and lead a best-in-class customer care function in Australia, ensuring customers receive a reliable, consistent, and excellent level of support.
The ideal candidate will drive standardized, efficient, and innovative customer care processes while building and developing a high-performing team.
Responsibilities- Establish a national customer care model to enhance customer experience.
- Lead a high-performing customer care team, recruiting and training new members as needed.
- Drive process standardization and improvements using data insights and lean methodology to enhance service efficiency.
- Partner with Sales, Operations, and Revenue Management to optimize customer satisfaction and profitability.
- Support new customer onboarding and ensure smooth adoption of technology platforms like Salesforce Service Cloud and Lineage Link.
- Act as a strategic business partner, influencing key stakeholders and championing customer experience across the organization.
- Extensive experience in a customer-facing leadership role.
- Proven success in developing, managing, and training customer service teams.
- Expertise in implementing customer service frameworks and driving process improvements.
- Strong analytical and problem-solving skills with the ability to work in a complex environment.
- Experience with Salesforce Service Cloud and leading change management initiatives.
- Ability to travel up to 50% of the time.
- Shape the future of customer care in Australia and beyond.
- Collaborate with experts across the region and beyond.
- Play a pivotal role in driving a customer-first culture in a growing organization.
- Join a values-driven business focused on safety, trust, respect, innovation, and servant leadership.
