Director of Customer Experience

5 days ago

Melbourne, Victoria, Australia beBeeCustomerCentric Full time $120,000 - $170,000
Job Title: Director of Customer Experience

This leadership role is pivotal in driving operational excellence within customer service and contact centre operations.

The ideal candidate will have significant experience leading high-volume customer service and contact centre functions, with a proven track record in day-to-day operational management and leadership of the Service Team.

The successful candidate will play a critical role in ensuring accessible, independent and fair intake processes and contact centre operations.

Key responsibilities include:

  • Leading people and teams to meet performance goals, develop skills and drive engagement.
  • Knowledge of contact centre technologies and resource planning methodologies and principles.
  • Maintaining a customer-centric approach to deliver exceptional customer experiences.

Beyond the core responsibilities, this role offers flexible working arrangements, generous leave entitlements, and an inclusive team culture that supports collaboration and innovation.

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