National Customer Service Director
5 days ago
Oversee a team of customer service professionals, establish and implement customer service strategies to ensure a consistent and superior customer experience.
**Key Responsibilities:**
- Evaluate and refine national customer service approaches to meet and surpass customer satisfaction goals.
- Lead, mentor, and motivate a geographically dispersed customer service team.
- Develop and track key performance indicators (KPIs) to assess the effectiveness of customer service operations.
- Collaborate with regional managers to ensure a unified approach to customer service across all locations.
**Requirements:**
- Proven experience as a Customer Service Director.
- Strong leadership and managerial skills with the ability to inspire and motivate remote teams.
- Excellent communication and interpersonal skills.
- In-depth knowledge of customer service and sales principles and practices.
**About the Opportunity:
This is an exciting opportunity to drive customer service excellence. If you are a results-driven and experienced leader looking for a new challenge, we encourage you to apply.
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