Business Process Improvement Specialist
1 day ago
About the Role
We are seeking a highly skilled Business Improvement Lead to join our team at Medibank Private Limited. As a key member of our leadership team, you will play a critical role in driving business process improvements and operational excellence across our Home Health, Preventative Health, and Virtual Health divisions.
Key Responsibilities
- Collaborate with business leaders, BI analysts, and workforce planners to identify opportunities for process improvements and cost reductions.
- Elicit requirements from multiple business and technical areas, breaking down initiatives into epics, stories, customer journeys, and acceptance criteria.
- Translate insights into actionable recommendations to support our company's strategy and drive business outcomes.
- Manage stakeholder expectations, prioritize deliverables, and measure success through business feedback on service quality, usage, and impact of analytics solutions.
About You
You will have a proven track record in business analysis and operational experience, with a strong ability to work with technical and non-technical teams. Your expertise in process improvement and automation projects, ideally within a health organization, will be highly valued. Additionally, you will have experience in facilitating workshops, running meetings, and interviewing, as well as eliciting requirements and documenting complex business problems.
What We Offer
This is a 12-month fixed-term contract with the possibility of extension. You will have the opportunity to work flexibly from part-time (0.6 FTE) to full-time and can be based in one of our offices in Melbourne, Sydney, Adelaide, or Brisbane, or work from home with some travel required.
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