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Process Improvement Specialist

2 months ago

Sydney, New South Wales, Australia CMC Markets Asia Pacific Pty Ltd Full time
Process Improvement Specialist

Career Opportunity at CMC Markets Asia Pacific Pty Ltd

We are seeking a highly skilled Process Improvement Specialist to join our New Business team in Chatswood, Sydney. As a key member of our team, you will be responsible for identifying processes that need improvement and articulating the requirements to our business analysts and development team.

Key Responsibilities
  • Own the new client account opening process, ensuring all aspects are completed and correct.
  • Ensure all account documentation meets regulatory requirements, including KYC, AML, and appropriateness and sanctions checks.
  • Drive operational improvements and efficiencies within the team while maintaining a high standard of quality and service.
  • Effectively handle internal queries related to the account opening process, focusing on getting it right first time every time.
  • Provide proactive input and expertise in drafting and maintaining relevant team policies and procedures, frameworks, and tools.
  • Ensure data integrity in all systems and compliance requirements are met.
  • Take ownership and accountability, working collaboratively with other teams to drive a client-centric and service-oriented culture.
  • Identify and realize opportunities to promote our products and services with high-value clients.
  • Research and analyze existing operational processes using techniques such as data analysis, observation, interviews, policy reviews, etc.
  • Identify and source benchmark information for comparison, where relevant.
  • Identify process inefficiencies and opportunities for improvement.
  • Identify potential compliance/legal/safety issues present in operational processes and determine relevant legislation and/or regulations.
  • Conduct reviews to determine ROI following process design/redesign implementation.
  • Provide reports on findings at all stages to stakeholders.
Requirements
  • Scrupulous attention to detail.
  • Experience in an administrative, continuous improvement role, ideally within financial services.
  • Excellent verbal and written communication skills.
  • Ability to work effectively as part of a team.
  • Basic understanding of stockbroking back office processes.
  • Process Improvement, identifying what needs changing and articulating the requirements to business analysts and the wider development team.
  • Operates with integrity and an exceptionally high client-centric mindset.
  • Proven track record of initiating, building, and maintaining strong stakeholder relationships.
  • Ability to collaborate within the team and across teams to achieve desirable outcomes.
  • Expert knowledge of our products and platform.
  • Expert knowledge of financial markets and trading.
  • Excellent verbal and written communication skills.
  • Broad knowledge of work processes and quality system requirements.
  • Knowledge of the importance of process and sound commercial practice.
  • High level of attention to detail and accuracy.
  • Strong analytical, and written and verbal communication skills.
What We Offer
  • Charity give-back days.
  • 1 extra annual day of leave for your birthday.
  • A dedicated benefits & wellbeing hub, for you to save on groceries, access retailer discounts, and enjoy various resources to enhance your physical & mental wellbeing.
  • Receive an extra day of annual leave after each year of service (max 25 days of annual leave after 5 years of service).
  • Social Club, LinkedIn Learning, and more.

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued, and are able to do their best work. We don't just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.

Please click on the video link below to find out more about what it's like to work at CMC Markets.