Resolutions Specialist

4 days ago


Brisbane, Queensland, Australia Australian Retirement Trust Full time
About the Role

We are seeking a highly skilled Resolutions Specialist to join our Member Resolutions team at Australian Retirement Trust. As a key member of our team, you will play a critical role in providing exceptional service to our members and stakeholders.

Key Responsibilities
  • Investigate and resolve all member and third-party complaints in a timely and professional manner.
  • Conduct thorough research and analysis of legislation, fund rules, and precedents to provide accurate and quality work.
  • Stay up-to-date on industry developments and assess potential implications for Australian Retirement Trust.
  • Identify patterns and trends to facilitate change and drive initiatives to improve processes, products, and services with key stakeholders.
Requirements
  • Extensive experience working in the superannuation industry or a similar environment.
  • Strong knowledge and understanding of the superannuation industry and related legislation.
  • Excellent communication and interpersonal skills, with the ability to work successfully within a team in a high-volume customer service environment.
  • Demonstrated ability to analyze complex problems and provide appropriate solutions that effectively address and balance both customer and business needs.
About Us

Australian Retirement Trust is a leading provider of retirement savings solutions, with over 2.3 million members and $260 billion in retirement savings under management. We are committed to delivering exceptional service and value to our members, and we are seeking a talented and motivated individual to join our team.



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