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Dispute Resolution Specialist
2 months ago
Dispute Resolution Specialist
We're seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our team, you'll play a critical role in resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.
About the Role
- Resolve customer complaints in a professional and empathetic manner, ensuring timely updates and effective communication.
- Collaborate with internal stakeholders to ensure complaints are handled in accordance with company policies and regulatory requirements.
- Develop and implement solutions to resolve customer complaints, including compensation, corrective actions, and process improvements.
- Monitor and meet key performance indicators related to complaint resolution, such as response times, resolution rates, and customer satisfaction scores.
What You'll Need
- Extensive experience in external dispute resolution within the General Insurance industry.
- At least 12 months experience working with AFCA (mandatory) in General Insurance complaints.
- Ability to have difficult conversations and find suitable solutions for complex complaints.
- Strong analytical skills and ability to review information and apply to detailed written responses to AFCA and participate in conciliations on behalf of Allianz.
What's On Offer
- A supportive and inclusive work environment where you can thrive and grow.
- Access to over 10,000 on-demand learning resources and programs to support your career development.
- Insurance products and deals across a range of retail, tech, and travel brands.
- Initiatives to support your financial wellness, including discounted Allianz insurance products and superannuation matching.
About Allianz
We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success. If you're passionate about delivering exceptional customer outcomes and have a strong commitment to excellence, we'd love to hear from you.
Adjustments and Support
If you require any support and adjustments to participate equitably in our recruitment process, please don't hesitate to reach out to us for a confidential conversation.
