Resolutions Specialist
3 days ago
We are seeking a highly skilled Resolutions Specialist to join our Member Resolutions team at Australian Retirement Trust. As a key member of our team, you will be responsible for providing exceptional service to our members and stakeholders by investigating and resolving complaints in a timely and professional manner.
Key Responsibilities- Investigate and resolve member and third-party complaints in accordance with our policies and procedures.
- Conduct thorough research and analysis of legislation, fund rules, and precedents to provide accurate and timely information.
- Stay up-to-date on industry developments and assess potential implications for Australian Retirement Trust.
- Identify trends and patterns in complaints and use this information to drive process improvements and initiatives with key stakeholders.
- Extensive experience working in the superannuation industry or a similar environment.
- Excellent communication and interpersonal skills, with the ability to work effectively in a high-volume customer service environment.
- Strong knowledge and understanding of the superannuation industry and related legislation.
- Ability to analyze complex problems and provide effective solutions that balance customer and business needs.
Australian Retirement Trust is a leading provider of retirement savings solutions, with over 2.3 million members and $260 billion in assets under management. We are committed to delivering exceptional service and value to our members, and we are seeking a talented individual to join our team.
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Claims Resolution Specialist
1 week ago
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Claims Resolution Specialist
1 week ago
Brisbane, Queensland, Australia Michael Page Full timeAbout the RoleWe are seeking a highly skilled Claims Resolution Specialist to join our team at Michael Page. As a Claims Resolution Specialist, you will play a critical role in managing the end-to-end warranty claims process, from submission through to resolution.Key ResponsibilitiesClaims Management: Accurately document all claims and work with stakeholders...
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Dispute Resolution Specialist
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External Dispute Resolution Specialist
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Warranty Case Resolution Specialist
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Warranty Case Resolution Specialist
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Resolutions Specialist
4 days ago
Brisbane, Queensland, Australia Australian Retirement Trust Full timeAbout the RoleWe are seeking a highly skilled Resolutions Specialist to join our Member Resolutions team at Australian Retirement Trust. As a key member of our team, you will play a critical role in providing exceptional service to our members and stakeholders.Key ResponsibilitiesInvestigate and resolve all member and third-party complaints in a timely and...
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Dispute Resolution Specialist
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Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full timeAbout the RoleWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our customer-facing team, you will be responsible for resolving customer complaints in a professional and empathetic manner.Key ResponsibilitiesResolve customer complaints in accordance with external dispute...
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Senior Conflict Resolution Specialist
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Senior Conflict Resolution Specialist
1 week ago
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Dispute Resolution Specialist
5 days ago
Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full timeAbout the RoleWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our customer-facing team, you will be responsible for resolving customer complaints in a professional and empathetic manner.Key ResponsibilitiesResolve customer complaints in accordance with external dispute...
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Claims Resolution Specialist
1 week ago
Brisbane, Queensland, Australia Toll Transport Pty Ltd Full timeAbout Toll GroupToll Group is more than just a logistics provider; we are a vital partner in moving the businesses that drive the global economy. With a dedicated workforce of 16,000 professionals, we tackle logistics, transport, and supply chain challenges of all sizes. For over 130 years, we have supported more than 20,000 clients across 500 locations in...
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Internal Dispute Resolution Specialist
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Dispute Resolution Specialist
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Dispute Resolution Specialist
5 days ago
Brisbane, Queensland, Australia eFinancialCareers Ltd. Full timeAbout the RoleWe are seeking a highly skilled Dispute Resolution Specialist to join our team at eFinancialCareers Ltd. As a key member of our organization, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.Key ResponsibilitiesResolve customer complaints in a professional and...
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Internal Dispute Resolution Specialist
7 days ago
Brisbane, Queensland, Australia Cover-More Full timeJob SummaryCover-More Group is seeking a skilled Dispute Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for managing and resolving complex customer complaints and disputes.About the RoleEffectively manage and resolve customer complaints and disputes, ensuring satisfactory outcomes and maintaining...
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Claims Resolution Specialist
1 week ago
Brisbane, Queensland, Australia Toll Transport Pty Ltd Full timeAbout Toll GroupToll Group is more than just a logistics provider; we are a vital link in the global supply chain. With a dedicated workforce of 16,000 professionals, we tackle logistics, transport, and supply chain challenges of all sizes. For over 130 years, we have supported more than 20,000 clients across 500 locations in 27 markets, with a forwarding...
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Dispute Resolution Specialist
1 week ago
Brisbane, Queensland, Australia eFinancialCareers Ltd. Full timeJob SummaryWe are seeking a highly skilled Dispute Resolution Specialist to join our team at eFinancialCareers Ltd. As a key member of our organization, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.Key ResponsibilitiesResolve customer complaints in a professional and...
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Claims Resolution Specialist
1 week ago
Brisbane, Queensland, Australia Toll Transport Pty Ltd Full timeAbout Toll GroupToll Group is more than just a logistics provider; we are a key player in the global supply chain, dedicated to facilitating the movement of goods and services across the world. With a workforce of 16,000 professionals, we tackle logistics, transport, and supply chain challenges of all sizes. For over 130 years, we have been at the forefront...
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Brisbane, Queensland, Australia Suncorp Group Full timeJob SummaryWe are seeking a highly skilled Senior External Dispute Resolution Officer to join our External Customer Relations team at Suncorp Group.Key ResponsibilitiesManage a diverse portfolio of insurance complaints referred to external dispute resolution schemes, ensuring timely and effective resolution.Deliver exceptional customer service, balancing...