Claims Resolution Specialist
1 week ago
About Toll Group
Toll Group is more than just a logistics provider; we are a vital partner in moving the businesses that drive the global economy. With a dedicated workforce of 16,000 professionals, we tackle logistics, transport, and supply chain challenges of all sizes. For over 130 years, we have supported more than 20,000 clients across 500 locations in 27 markets, with a forwarding network that spans 150 countries. We proudly operate as part of Japan Post.
Our Global Logistics division offers advanced supply chain solutions, ranging from comprehensive end-to-end services to specialized warehousing and distribution, reaching even the most remote areas worldwide.
The Government & Defence sector provides tailored logistics expertise, including relocation services for government entities. We collaborate with various levels of government to deliver a wide array of logistics solutions, from healthcare product distribution to managing employee relocations and providing essential services.
The Opportunity
We are excited to announce a new opening for a Warranty Case Consultant within our Toll Transitions team. This unit specializes in delivering comprehensive relocation services to Defence Members and their families. In this role, you will assist ADF Members, as well as Corporate and Government clients, with loss or damage claims. Your efforts will contribute to service recovery and ensure a positive experience for our clients.
If you are a committed professional with a passion for customer satisfaction and efficient issue resolution, this position is tailored for you.
Key Responsibilities:
- Manage the complete warranty case process efficiently, from initial submission to final resolution. This includes precise documentation of claims, validity assessments, and coordination with relevant parties to expedite outcomes.
- Conduct in-depth investigations into warranty claims to identify root causes and validate claims.
- Act as the primary contact for customers submitting warranty claims, providing clear and timely updates on claim status, resolution timelines, and any additional information needed.
- Work closely with other stakeholders to gather necessary information and ensure prompt resolution of claims.
- Maintain compliance with policies and ensure accurate record-keeping at all times.
- Strive to exceed customer expectations and build positive relationships.
About You
To excel in this role, you will need:
- Significant experience in the customer service sector.
- A valid C-Class driver's license.
- Intermediate proficiency in computer applications (Microsoft Office).
- Exceptional customer service skills.
- A proactive attitude, a strong work ethic, and a drive to achieve results.
- Flexibility and adaptability to change.
- Eligibility as an Australian Citizen or Permanent Resident.
What We Offer:
- Competitive salary package.
- Flexible work arrangements.
- A supportive and collaborative team environment.
- Opportunities for professional development and growth.
- Local discounts on various services and additional employee benefits.
What Moves You?
At Toll, you play a crucial role in delivering essential services that keep businesses and communities thriving. We embrace change as an opportunity for growth and innovation. Our teams are built on collaboration, supported by approachable leaders who empower us to make impactful decisions. Join us to learn and grow through industry-leading training and tackle diverse challenges that drive progress.
We value diversity and inclusivity in our workplace. If you are interested in this role but your experience does not align perfectly, we encourage you to reach out. You may be the ideal candidate for this or other upcoming opportunities.
At Toll, everyone is welcome, regardless of age, ethnicity, gender, or ability.
All candidates must be eligible to work in Australia and will undergo pre-employment checks, including a criminal history check and medical assessment.
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