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Service Advisor

2 months ago

Mount Isa, Queensland, Australia Komatsu Australia Pty Ltd Full time
About the Role

We are seeking a skilled Service Advisor to join our team at Komatsu Australia Pty Ltd. As a Service Advisor, you will play a critical role in providing exceptional customer service and support to our internal and external customers.

Key Responsibilities
  • Provide assistance to customers with queries regarding Service & Parts support
  • Ensure the Branch meets operational standards set by Komatsu and the CSC (Customer Support Charter)
  • Work collaboratively with internal teams to resolve customer issues
  • Develop and maintain strong relationships with customers to drive sales and revenue growth
Requirements
  • Current driving licence (forklift licence will be advantageous)
  • Intermediate computer skills specifically Microsoft suite and mainframe systems
  • Sound working knowledge of earth moving equipment (strong mechanical aptitude will be advantageous)
  • Trade qualification/s will be highly regarded (will be advantageous)
  • Ability to demonstrate exceptional customer service skills and build strong working relationships
  • Good understanding of how a service department operates
  • Must understand the warranty guidelines and process
  • Comprehensive Understanding of Parts Sales
  • Appropriate demeanor for communicating with customers at a senior level and providing a professional service
  • Proven experience in inventory control and warehouse systems (will be advantageous)
  • Ability to work under pressure and independently
  • Ability to upsell parts and potential service sales
  • Well-developed numeracy, written and oral communication skills
What We Offer
  • OEM Machine Specific Training: If you don't feel you have the skillset, don't worry, Komatsu provides this training
  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family-friendly benefits
  • Financial: Income Protection Insurance provided through our company superannuation fund
  • Career: Recognition, awards, flexibility, further education studies, and internal career development
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
  • Travel: Discounts with Avis, Qantas, Crown, IHG, and travel agents
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu