Product Support Specialist

1 month ago

Mount Isa City, Australia 9885 SMC Australia Full time

About the Role

The Product Support Advisor will be responsible for engaging with customers to enhance the functionality and reliability of Sandvik equipment while being mindful of costs. This role involves facilitating communication between Sandvik and the customer to deliver exceptional customer service and support.

Key Responsibilities

  • Manage the Service Support team to achieve business goals and objectives.
  • Develop direct customer relationships and provide input into strategic plans for the continued expansion of the business.
  • Collaborate with the customer's Maintenance Management Team to improve the performance of Sandvik's equipment.
  • Facilitate coaching and mentoring of site technical staff.
  • Assist in root cause failure analysis and function as first line support for helpdesk issues & technical support in Sales Area.
  • Identify and support with continuous improvement initiatives.
  • Bulletin Administration and Support.
  • Assist Planning department in the optimisation of maintenance strategy development.
  • Collect technical feedback and provide feedback to Product Masters/EQ Division Product line.

Requirements

  • Heavy Duty Mechanical trade qualification as a minimum requirement.
  • Current driver's license and the ability to work away from home on a FIFO roster.
  • Knowledge and experience with Sandvik equipment, as well as training and experience with maintenance and fault finding.
  • High level of initiative, drive and determination to achieve goals and targets set for customer satisfaction.
  • Computer Systems Literacy is essential.
  • Understanding of Mine Health and Safety Regulations.

What We Offer

Join us for an exciting career with endless opportunities Our company offers a variety of benefits that will make you eager to start your next adventure.

Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.

As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.

We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

Don't miss out on the opportunity to be a part of our dynamic and rewarding team. Apply now to start your exciting career with us

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

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